Frequently Asked Questions

Add what you want to your cart and check out, or tap "Buy Now" on a single product to order it on its own. You choose how you want it — delivered, or collected from our Colombo store — then give your name, phone number and, for delivery, your address. The products, prices and SKUs are attached automatically. Before anything is sent you see a review screen with the whole order on it, and nothing is placed until you confirm there. We then call you: to confirm stock and delivery, or to tell you your pickup is ready. There is no account and no online payment.

Yes, and it's free. Choose "Collect from our store" at checkout and we'll pick, test and pack your order, then call you within 24 hours to say it's ready. Collect it from 14, Sir Baron Jayathilaka Mawatha, Colombo 01, check it at the counter and pay cash there — no delivery charge. Please wait for our call before travelling: we don't hold stock until the order is confirmed, and the call is how you know it's actually waiting for you.

Yes. Call +94 76 916 9297 within 12 hours, quote the reference on your confirmation screen (it looks like DT-XXXXXX), and we'll cancel it. Nothing has been charged — cash on delivery means no money moves until the order is in your hands — so there's nothing to refund and no penalty. We'd much rather cancel a mistake than send a courier to a door where nobody's expecting us.

Yes. DreamTek Electronics delivers to every district in Sri Lanka — from Colombo to outstation towns. We confirm the timeframe when we call you back, before you commit.

A flat LKR 450 anywhere in Sri Lanka, charged once per order rather than per item — so a cart holding four products still pays LKR 450. The charge is added to your total in the cart and at checkout before you confirm, and the courier collects products plus delivery together in cash. Collecting from our Colombo store costs nothing at all.

We dispatch most orders within 1–2 business days. Colombo and the suburbs usually arrive in 1–3 days; outstation deliveries take about 2–5 days. Once your order ships, we share the tracking details by phone or SMS.

Cash — either to the courier on delivery (most areas) or over the counter when you collect — plus bank transfer and 3-payment installments with KOKO. Pay when your order reaches you or transfer in advance, whichever you prefer. Cash on delivery and bank transfer cost our listed price; a KOKO plan adds 12%. We share the details when confirming your order.

Yes. KOKO splits your purchase into 3 payments over 60 days, and charges you no interest on those payments. The KOKO plan does carry a 12% fee, so a KOKO order totals 12% above our cash price — every product page shows the per-installment amount with that fee already included, so you know exactly what you'll pay. Paying cash on delivery or by bank transfer costs the listed price. Just write "KOKO" in the note field when you place your order and we'll set the schedule up on the confirmation call.

Absolutely. Every product we sell is 100% authentic and brand new, supplied with the applicable manufacturer or seller warranty.

Most products include a warranty ranging from 3 months to several years depending on the brand and item. The exact warranty is listed on each product page under Technical Specifications. See our Warranty & Returns policy for what's covered.

Yes, all prices are shown in Sri Lankan Rupees (LKR). Many items are discounted below the recommended retail price — look for the "Save %" badge.

Faulty, dead-on-arrival or incorrect items can be replaced — just call us within 7 days of delivery and send a photo of the issue. We don't offer change-of-mind returns, so use the note field at checkout to ask anything before you order. Full details are on our Warranty & Returns page.

Our store is at 14, Sir Baron Jayathilaka Mawatha, Colombo 01, Sri Lanka, open Monday to Saturday, 09:00-19:00. Orders are placed on this site and delivered island-wide, or you can choose store pickup at checkout and collect them here. Reach us by phone at +94 76 916 9297.