Your warranty
Every product we sell is brand new and authentic. Warranty length depends on the brand and item — from 3 months up to several years — and is listed on each product page under Technical Specifications. Keep your order confirmation — the reference shown when you order — as proof of purchase; that's all you need to make a claim.
What's covered
- Manufacturing defects and hardware faults under normal use.
- Dead-on-arrival units — eligible for a replacement.
- Functional failures that occur within the product's stated warranty period.
What's not covered
- Physical, liquid or accidental damage.
- Unauthorised repairs, tampering or modifications.
- Normal wear of consumable parts, such as batteries beyond their stated period.
- Lost or stolen items, and damage from misuse.
Dead on arrival
If your item arrives faulty or won't power on, tell us within 7 days of delivery. Call us with a short description of the problem and we'll arrange a replacement or a repair under warranty — at no extra cost to you.
Returns & exchanges
Received the wrong item, a damaged package, or a defective product? Let us know within 7 days of delivery and we'll sort it out with a replacement. Because every order is hand-confirmed by phone before it ships, mistakes are rare — but if one slips through, it's on us to fix.
Please note: as our prices are kept low and orders are confirmed individually, we don't offer change-of-mind returns once an item has been delivered. Returns are for defective, dead-on-arrival, wrong or damaged items only. Ask us anything before you order and we'll make sure it's the right fit.
Return policy at a glance
- What's returnable: defective, dead-on-arrival, wrong or damaged items — not change-of-mind returns.
- Return window: 7 days from delivery.
- Product condition: new and unused, in original packaging with all accessories.
- How to return: in store at our Ja-Ela location, or arrange collection by calling us.
- Restocking fee: none — returns and replacements are free.
- Refunds: where a replacement isn't possible, refunds are processed within 3 business days of the returned item being received.
- Exchanges: not offered — we replace defective items with the same product.
How to make a claim
Call us with your order reference and a description of the issue — a photo or short video helps us move faster. We'll guide you through inspection, repair or replacement and keep you updated at every step.
Need to make a claim or have a warranty question? Contact us or call +94 76 916 9297.